• Short Courses

Managing Stress and Resilience


Course Objectives


Download course outline

This course is suitable for professionals undertaking the following roles:

  • Managers at all levels
  • Team leader
  • Supervisors, in particular anyone needing management strategies for building resilience
Learning Outcomes

After completing this course, candidates will be able to:

  • Ability to understand emotions and their effects on professional and personal goals
  • Monitor emotional triggers and achieve calmness
  • Respond to challenges by gaining control and eliminating negative thoughts
  • Develop emotional intelligence techniques
Delivery Strategy
  • Face to face or virtual trainer delivered two (2) day course.
  • Undertake individual and group led activities to support practical application
  • Includes additional reference resources.
  • Students receive certificate of completion at end of course
Topics covered
  • The ‘fight or flight’ theory
  • Common anger myths and their factual refutations
  • Helpful and unhelpful ways of dealing with emotional reactions
  • Techniques for building resilience, in particular: reading warning signs; using coping thoughts; exercising relaxation techniques and ‘blowing off’ steam
  • Difference between objective and subjective language
  • Tips for identifying the problem
  • Express a feeling or position using ‘I’-messages
  • Skills and techniques for making a disagreement constructive, including effective negotiation and solution building
  • Reflection on personal ‘hot buttons’ and own emotional dynamics
  • ‘Alter, avoid and accept’ approach of responding to an emotion-provoking situation
  • Energy curve and how it can help in responding to someone else’s emotions
  • Emotional intelligence techniques
  • Integrated view of building resilience and how it can be best practised

Get Started


  • Duration

    2 Days

  • Language