Conflict Management

This course is suitable for professionals undertaking the following roles:

• Managers,
• Supervisors,
• Team leaders, and
• Anyone with responsibility for others in the
  workplace.

After completing this course, candidates will be able to:

• Identify personal values towards conflict management.
• Discover stages of conflict.
• Recognise how behaviours affect conflict.
• Identify and assess conflict management styles

•  Face to face or virtual trainer delivered two (2) day course.
• Undertake individual and group led activities to support practical application
• Includes additional reference resources.
• Students receive certificate of completion at end of course

• Define, identify and discover types of conflict.
• Discuss various conflict management sources.
• Effect of conflict on organisational performance.
• Effective strategies to instil conflict resolution.
• Power, personalities and authority.
• Design effective interventions.
• Expand your informal authority.
• Manage authority figures.