Leadership Development Program

This course is for existing and up-and-coming leaders to develop and refine their leadership capabilities and scope.

By the end of this course, participants will be able to:

Module 1: Introduction to Supervising and Leadership

• Understand the principles of business etiquette and ethics to maintain professionalism in the workplace.
• Differentiate between supervision and leadership while recognizing their interconnected roles.
• Identify various styles of supervision and apply them effectively based on team needs.
• Master the four functions of a supervisor: planning, organizing, leading, and controlling.

Module 2: Planning

• Develop actionable plans by applying practical planning techniques and setting clear expectations.
• Implement the action planning process to achieve organizational goals efficiently.
• Strengthen customer relations through strategic planning efforts.
• Enhance problem-solving and decision-making skills for better workplace outcomes.
• Effectively manage time to maximize productivity.

Module 3: Organizing

• Understand and apply organizing strategies to streamline workflows.
• Enhance delegation skills to empower teams and improve efficiency.
• Implement the 5S approach to maintain a clean, safe, and productive work environment.
• Foster a culture of employee safety by adhering to best practices and safety standards.

Module 4: Controlling

• Establish a relationship between planning and controlling for effective oversight.
• Utilize performance management techniques, including feedback and performance correction, to achieve organizational objectives.
• Apply control mechanisms to monitor and adjust team or individual performance.

Module 5: Leading

• Perform a personal leadership inventory to identify strengths and areas for improvement.
• Build strong supervisor-employee relationships to foster trust and collaboration.
• Demonstrate effective communication skills, including non-verbal and assertive communication.
• Improve listening skills for better team dynamics and understanding.
• Lead and manage meetings efficiently to achieve targeted outcomes.
• Identify the key drivers of employee motivation and apply strategies to enhance engagement and productivity.
• Implement effective coaching techniques to guide employee growth and performance improvement.
• Develop strategies for managing diverse teams to achieve collaborative success.
• Utilize leadership techniques to promote team cohesion, communication, and accountability.
• Address team challenges proactively to maintain high performance and morale.
• Apply conflict resolution strategies to address disputes constructively and equitably.
• Enhance communication and interpersonal skills to prevent, manage, and resolve conflicts effectively.

Module 6: Implementing Change

• Implement change management strategies to guide teams through transitions effectively.
• Address employee concerns and resistance to change with empathy and clarity.

Module 1: Introduction to Supervising and Leadership

• Business Etiquette
• Business Ethics
• Supervision and Leadership
• Styles of Supervising
• The Four Functions of a Supervisor

Module 2: Planning

• Planning in Practice
• Setting Expectations
• The Action Planning Process
• Customer Relations in Planning
• Problem Solving
• Decision Making
• Managing Your Time

Module 3: Organizing

• Organizing in Practice
• Delegation
• Housekeeping the 5S Way
• Employee Safety

Module 4: Controlling

• The Planning-Controlling Relationship
• Control in Practice
• Managing Performance
• Providing Feedback
• Performance Correction

Module 5: Leading

• A Personal Leadership Inventory
• The Supervisor-Employee Relationship
• Communication Skills
• Non-Verbal Communication
• Assertive Communication
• Listening Skills
• Meeting Management
• Motivating Employees
• Coaching, Training and Development
• Managing Teams
• Team Building
• Conflict Resolution

Module 6: Implementing Change

• Preparing for Change
• Managing Change

Three days of trainer led sessions which bring a ‘prepare, explore, apply’ structure to the learning experience to maximise learning success and support a 70:20:10 approach to the learning.

On completion, students will receive a certificate of completion.