Managing Stress and Resilience

This course is suitable for professionals undertaking the following roles:

• Managers at all levels
• Team leader
• Supervisors, in particular anyone needing management strategies for building resilience

After completing this course, candidates will be able to:

• Ability to understand emotions and their effects on professional and personal goals
• Monitor emotional triggers and achieve calmness
• Respond to challenges by gaining control and eliminating negative thoughts
• Develop emotional intelligence techniques

• Face to face or virtual trainer delivered two (2) day course.
• Undertake individual and group led activities to support practical application
• Includes additional reference resources.
• Students receive certificate of completion at end of course

• The ‘fight or flight’ theory
• Common anger myths and their factual refutations
• Helpful and unhelpful ways of dealing with emotional reactions
• Techniques for building resilience, in particular: reading warning signs; using coping thoughts; exercising relaxation techniques and ‘blowing off’ steam
• Difference between objective and subjective language
• Tips for identifying the problem
• Express a feeling or position using ‘I’-messages
• Skills and techniques for making a disagreement constructive, including effective negotiation and solution building
• Reflection on personal ‘hot buttons’ and own emotional dynamics
• ‘Alter, avoid and accept’ approach of responding to an emotion-provoking situation
• Energy curve and how it can help in responding to someone else’s emotions
• Emotional intelligence techniques
• Integrated view of building resilience and how it can be best practised