• Short Courses

Taking Good Minutes

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Course Objectives

This course is designed for anyone who is responsible for capturing and documenting business requirements or who are involved in developing, reviewing or approving requirements.

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Audience

This course is suitable for professionals undertaking the following roles:

  • Business Analysts
  • System or Requirement Engineers
  • Program and Project Managers
  • Staff writing software, business or system requirements.
Learning Outcomes

After completing this course, candidates will be able to:

  • Determine the purpose and appropriate formats for documents before determining the logical sequences of data, information and knowledge
  • Ensure data, information and knowledge is aggregated, interpreted and summarised to prepare text that satisfies business purposes
  • Analyse information and documents provided by others for bias, gaps, conflicting advice and political implications
  • Create consistency and credibility in your written communications
Delivery Strategy
  • Face to face trainer delivered one (1) day course.
  • Undertake individual and group led activities to support practical application
  • Includes additional reference resources.
  • Students receive certificate of completion at end of course
Topics covered
  • Define, identify and discover types of conflict.
  • Discuss various conflict management sources.
  • Effect of conflict on organisational performance.
  • Effective strategies to instil conflict resolution.
  • Power, personalities and authority.
  • Design effective interventions.
  • Expand your informal authority.
  • Manage authority figures.

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Summary

  • Duration

    1 Day course

  • Language

    English

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