Taking Good Minutes

This course is suitable for professionals undertaking the following roles:

• Business Analysts
• System or Requirement Engineers
• Program and Project Managers
• Staff writing software, business or system requirements.

After completing this course, candidates will be able to:

• Determine the purpose and appropriate formats for documents before determining the logical sequences of data, information and knowledge
• Ensure data, information and knowledge is aggregated, interpreted and summarised to prepare text that satisfies business purposes
• Analyse information and documents provided by others for bias, gaps, conflicting advice and political implications
• Create consistency and credibility in your written communications

• Face to face trainer delivered one (1) day course.
• Undertake individual and group led activities to support practical application
• Includes additional reference resources.
• Students receive certificate of completion at end of course

• Define, identify and discover types of conflict.
• Discuss various conflict management sources.
• Effect of conflict on organisational performance.
• Effective strategies to instil conflict resolution.
• Power, personalities and authority.
• Design effective interventions.
• Expand your informal authority.
• Manage authority figures.