ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organisations use IT to realise business change, transformation and growth.
ITIL® 4 is designed to help organisations overcome the increasing challenges of today’s complex digital developments. It provides skills and strategic foundations that empower service professionals and IT professionals to successfully integrate their resources and capabilities into a seamless business service offering.Download course outline
There are no specific pre-requisites. Some appreciation of the ideas and principles of services may be useful to provide context.
Instructor-led sessions can be provided in both face-to-face and virtual settings.
The course is typically a 2-day course depending on the learning needs of the cohort.
Successful completion of the exam will enable students to receive their certificate direct from PeopleCert.
By enrolling in this course you accept to adhere to the terms and conditions of the LMS.
By enrolling in this course you acknowledge that a 12 month exam voucher will be purchased and issued to you, it is your responsibility to book your own exam.
By enrolling in this course you acknowledge that the exam is a single attempt examination. Following successful completion of the exam a digital certificate will be issued from the certifying body.
ITIL® is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved. Accredited ITIL4 Foundation e-learning training is provided by iCONS – Innovative Consulting Srl An Accredited Training Organisation of AXELOS under licence from Blue Visions Management Pty Ltd an Accredited Training Organisation.
Students will receive a digital version of the textbook.
|Key Service Management and ITIL 4 Concepts||Defining Value and its Relationship with Stakeholders.
Service Relationships and Co-creation of Value.
Understanding service Offerings and Products.
Balancing Outcomes, Value, Costs and Risks.
The 4 Dimensions of Service Management.
Organisations and People.
Information and Technology.
Partners and Suppliers.
Value Streams and Processes.
|The ITIL 4 Guiding Principles||Introduction to the Guiding Principles.
Understand and Apply each of the 7 Guiding Principles.
|ITIL 4 Service Management Practices||Introducing the 3 Areas of Practice.
Key Practices in ITIL4.
Service Request Management.
Service Level Management.
Overview of other Practices in ITIL4.
|The ITIL 4 Service Value System (SVS)||Understanding the Role of the Service Value System.
Elements of the ITIL4 SVS.
Service Value Chain.
Service Value Chain.
Understanding the Elements of the Service Value Chain.
Practices and their Role in the Service Value Chain.
Using the Service Value Chain to Identify and Map Value Streams.
|Course Name||Cost (AUD - incl. GST)||Enrolment|
|ITIL® 4 Foundation - e-learning Public 2023||$1,320.00|