- Home
- Learning Solutions
- Practical Emotional Intelligence
There are currently no openings available for this course.
Course Overview
Effective interpersonal and organizational success hinges on a strong foundation of emotional intelligence.
This encompasses several key competencies: self-awareness, the ability to recognize and understand one’s emotions; self-management, the capacity to regulate one’s emotions and behaviours; social awareness, which includes empathy and understanding others’ perspectives; and relationship management, the skill of building and maintaining strong connections.
Download course outline
Audience
This course is targeted at:
- Supervisors
- Leaders
- Managers
- All employees
Delivery Strategy
- One (1) day face-to-face or virtual session, led by our experienced trainers.
- Participants will receive a student workbook that includes accompanying information, additional reading, written activities, reflective activities and PowerPoint slides
Topics Covered
Develop an understanding of emotional intelligence (EI)
- A philosophical view of society, morality and leadership
- The evolution of EI
- Importance of EI competencies
Critically analyse why emotional intelligence (EI) is equally important as intelligence quotient (IQ)
- Manage results in a diverse workplace and a global market
- Establish trust and use positive energy to bridge differences
- Enhance relationships in the workplace and build more effective teams
Develop your own Emotional Intelligence following Daniel Goleman’s Four Quadrants
- Develop self-awareness by recognising own feelings and accurately make self-assessment
- Develop behaviours and habits to achieve self-management
- Develop empathy to enhance social and organisational awareness
- Relationship management, building teams and communication successes
Duration
Language
