ITIL® 4 Foundation

Face-to-face duration:

Course Overview

ITIL® 4 is designed to help organisations overcome the increasing challenges of today's complex digital developments. It provides skills and strategic foundations that empower Service Professionals and IT Professionals to successfully integrate their resources and capabilities into a seamless business service offering.

This course is designed to complement and upgrade skills earned through ITIL® v3.

Course Objectives

By the end of this course you will confidently be able to:

  • Provide valuable input on integrating IT with business requirements
  • Adopt agile operational processes
  • Efficiently interact between clients and providers
  • Create seamless operational transformations and transitions


The ITIL® Foundation certification will give you the essential knowledge about service management, how it can be executed to enhance the quality of service management within an organisation and adequately contribute to business value.

It targets both professionals in service provision roles as well as IT professionals such as:

  • Business managers
  • Business process owners
  • Team leaders
  • Service designers
  • Supervisory staff
  • Service Desk staff
  • IT architects
  • IT planners
  • IT security managers
  • IT consultants
  • IT audit managers


There are no prerequisites for the Foundation Certificate. However, upon its successful completion, this Foundation course is a pre-requisite for more advanced ITIL® 4 courses.


The teaching methodology of this training course combines face to face learning and engaging role play scenarios. The course is intended to be practical and interactive.

Course Exam and Certification

  • Certification: ITIL® 4 Foundation
  • Exam: 60 minutes
  • Duration: 2 or 3 days
  • Questions: 40 multiple choice
  • Materials: Course materials + exam
  • Materials permitted in exam: None/Closed book
  • Practice: Service Management
  • Pass mark: 65% or raw score of ≥ 26 marks


  • What is Agile? Choosing an appropriate agile approach
  • Philosophy, Principles and Project Variables
  • Preparing for Success
  • The DSDM Process
  • The People - DEDM Roles and Responsibilities
  • The DSDM Products
  • Key Practices - Prioritisation and Timeboxing
  • Planning and Control throughout the Lifecycle
  • Other practices: Facilitated Workshops, Modelling and Interactive Development



"The Student Manual is a logical, carefully thought through and well presented document. The face-to-face facilitators are helpful, patient, knowledgeable and passionate. Thank you for the time and effort that blueVisions have put into preparing and supporting this course."

David Thorpe iiNet Australia

"Your personal contribution to our training has been invaluable. Your infectious high spirits and genuine want for our success have shone through. I sincerely thank you for your efforts over the past two years."

Stephen Davies Group Manager, Construction Services Group, NSW

"Your course made me realise how irrelevant what I was learning through my university course actually was to my job. Due to this, I will be seeking to complete the remainder of the modules in this diploma through blueVisions."

Damien Bleeker Project Coordinator, Liverpool City Council, NSW

"Thank you for a wonderful course....This has been by far the best development course I've ever been a part of."

David Darcy LSPSPO - Defence Materiel Organisation

"Having sat in at various times in both courses, as well as being present for the final summary and feedback sessions I was really impressed with the positive feedback and outcomes. The blueVisions trainers did an awesome job and really motivated and inspired both groups. The level of the course was spot on for each group."

Brian Clarke Leadership Development Coordinator, Gasco