Manage Stakeholder Engagement

Face-to-face duration: 1 day

Course Objectives

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This one (1) day course focuses on empowering you with the tools, strategies and behavioural traits required to enable you to confidently and competently master stakeholder communications.

Learning Outcomes

  1. How to identify stakeholders.
  2. How to create a structured communications plan to keep your stakeholders engaged and informed.
  3. Glean and understand stakeholder needs and success criteria.
  4. Develop active listening skills to help ascertain what the hidden agenda may be.
  5. Develop communications versatility to enable you to get your message across effectively to stakeholders with varying communications preferences.
  6. How to build a relationship founded on trust with your stakeholders.
  7. Building rapport with adversarial stakeholders.
  8. Understand and communicate with different personality styles.


  • Keeping projects on track by reducing "fire-fighting" time.
  • Getting the message across clearly and succinctly.
  • Ensuring the message is read and interpreted correctly by the audience.
  • Greater confidence in communicating and working with stakeholders.
  • Improve relationships with colleagues.
  • Experience greater sense of fulfilment working with others.


  • Stakeholder Engagement
    • Definition of Stakeholder
    • Management versus Engagement
    • Importance of Stakeholder Engagement
    • Tapping into the Source of Motivation
    • Clarity of Engagement Outcomes
  • Planning Stakeholder Engagement
    • Four steps to Engaging Stakeholders
    • Identifying Stakeholders
    • Analysing Power versus Interest
    • Analysing Advocacy Levels
    • Assembling your Communications Plan
  • Developing Stakeholder Relationships
    • Four Steps to Securing Agreement
    • How to Build Rapport Quickly and Effectively
    • Engaging different Personality Types
    • Active Listening Skills
    • Developing Communications Adaptability
  • Sustaining Engagement
    • Gleaning Stakeholder Outcomes
    • Working with Difficult Stakeholders
    • Implementing your Communications Plan
    • Monitoring Engagement Levels
    • The Heart of Influence


  • Managers at all levels, team leaders, supervisors and aspiring future managers.


  • Templates and checklists.
  • Facilitator-led discussions.
  • Individual and group activities.
  • Individual assessments.
  • Case studies.
  • Videos.

Delivery Strategy

The learning has been structured as a 1-day interactive workshop led by our experienced trainers. The workshop will contain a series of power point slides, accompanying information, written activities and reflective tasks and videos.

Program Outline

Day One

  • As above


"The Student Manual is a logical, carefully thought through and well presented document. The face-to-face facilitators are helpful, patient, knowledgeable and passionate. Thank you for the time and effort that blueVisions have put into preparing and supporting this course."

David Thorpe iiNet Australia

"Your personal contribution to our training has been invaluable. Your infectious high spirits and genuine want for our success have shone through. I sincerely thank you for your efforts over the past two years."

Stephen Davies Group Manager, Construction Services Group, NSW

"Your course made me realise how irrelevant what I was learning through my university course actually was to my job. Due to this, I will be seeking to complete the remainder of the modules in this diploma through blueVisions."

Damien Bleeker Project Coordinator, Liverpool City Council, NSW

"Thank you for a wonderful course....This has been by far the best development course I've ever been a part of."

David Darcy LSPSPO - Defence Materiel Organisation

"Having sat in at various times in both courses, as well as being present for the final summary and feedback sessions I was really impressed with the positive feedback and outcomes. The blueVisions trainers did an awesome job and really motivated and inspired both groups. The level of the course was spot on for each group."

Brian Clarke Leadership Development Coordinator, Gasco