Facilitate Continuous Improvement

Face to face duration: 2 days

Course Objectives

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This two (2) day course describes the performance outcomes, skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies and to manage opportunities for further improvements.

Learning Outcomes

  1. Lead continuous improvement systems and processes.
  2. Monitor and adjust performance strategies to reflect team goals.
  3. Manage opportunities for further improvement.


  • Managers with an active role in managing a continuous improvement process to achieve an organisation's objectives.


  • Develop and apply a range of strategies to improve work outcomes.
  • Benchmark continuous improvement models.
  • Develop strategies to ensure all are actively encouraged and supported to participate in decision-making processes, assume responsibility and exercise initiative as appropriate.
  • Establish systems to ensure that the organisation's continuous improvement processes are communicated effectively.
  • Ensure that change and improvement processes meet sustainability requirements.
  • Develop effective mentoring and coaching processes to ensure that individuals are able to implement continuous improvement processes.
  • Ensure that insights and experiences from business activities are captured and accessible through knowledge management systems.
  • Establish processes to ensure that team members are informed of outcomes of continuous improvement efforts.
  • Implement environmental management systems.


  1. Definition of continuous improvement processes.
  2. Evaluation of systems and processes.
  3. ISO practices for continuous improvement.
  4. Evaluation and review techniques.
  5. Strategies for gaining consensus.
  6. Knowledge of management practices.
  7. Cyclical audits and reviews of workplace, team and individual performance.
  8. Evaluations and monitoring of effectiveness.

Program Outline

Day One

Continuous improvement

  • Discuss continuous improvement in the workplace.
  • Factors affecting team performance.
  • Management role to ensure continuous improvement.
  • Activities throughout the module.

The seven quality tools

  • Continuous improvement tools.
  • Plan-do-check-act process.
  • Process model classifications.
  • Activities throughout the module.

Day Two

Lean processes

  • Identify wastes.
  • Develop lean processes.
  • Overcome barriers to continuous improvement.
  • Activities throughout the module.

Alter workplace practices

  • Champion continuous improvement.
  • Ensure practices are implemented to gain consensus.
  • Evaluate and monitor changes.
  • Activities throughout the module


"The Student Manual is a logical, carefully thought through and well presented document. The face-to-face facilitators are helpful, patient, knowledgeable and passionate. Thank you for the time and effort that blueVisions have put into preparing and supporting this course."

David Thorpe iiNet Australia

"Your personal contribution to our training has been invaluable. Your infectious high spirits and genuine want for our success have shone through. I sincerely thank you for your efforts over the past two years."

Stephen Davies Group Manager, Construction Services Group, NSW

"Your course made me realise how irrelevant what I was learning through my university course actually was to my job. Due to this, I will be seeking to complete the remainder of the modules in this diploma through blueVisions."

Damien Bleeker Project Coordinator, Liverpool City Council, NSW

"Thank you for a wonderful course....This has been by far the best development course I've ever been a part of."

David Darcy LSPSPO - Defence Materiel Organisation

"Having sat in at various times in both courses, as well as being present for the final summary and feedback sessions I was really impressed with the positive feedback and outcomes. The blueVisions trainers did an awesome job and really motivated and inspired both groups. The level of the course was spot on for each group."

Brian Clarke Leadership Development Coordinator, Gasco