The Importance of Office Management

Face to face duration: 1 day

Course Objectives

This one (1) day course is designed to increase participant's awareness of the importance of efficient office management which in turn, enhances the overall efficiency of the organisation itself.

Learning Outcomes

Upon completion of this course, students will be able to:

  1. Understanding and defining the crucial role of an office manager
  2. Identify the keys to robust and effective organisation
  3. Understanding the role of budgets in office management
  4. Acquire basic negotiation and influencing skills and how best to apply them
  5. Understand how to get the desired outcome through effective win/win communication skills
  6. Acquire skills to manage difficult people situations and stress in a calm and effective manner


  • Understanding why the office manager is important
  • Understand the role of the office manager
  • Identify the ideal office manager
  • Identify various business documentation used at the office
  • Understand how documents are used
  • Learn about general office management including; petty cash, managing the switchboard, dealing with delivery services and the administration of basic office facilities
  • Understand how to deal with different people and make them feel valued and important


  • The role of the office manager
  • Characteristics of an effective office manager
  • The role of business documents in office management
  • Main roles of an office manager
  • Interpersonal relationships and office management


  • Managers, prospective managers or any individual working in an office environment who wishes to understand the vital role office management plays in organisational operations.


  • Pair and group activities (physical and mental)
  • Videos
  • Experiential learning
  • Role plays
  • Practical experience

Program Outline

Day One

  • What is an office manager?
  • What are his/her duties?
  • The skills needed to be an effective office manager
  • Dealing with documents
  • Handling petty cash
  • How to manage a switchboard
  • Dealing with office visitors
  • Politeness and basic office etiquette


"The Student Manual is a logical, carefully thought through and well presented document. The face-to-face facilitators are helpful, patient, knowledgeable and passionate. Thank you for the time and effort that blueVisions have put into preparing and supporting this course."

David Thorpe iiNet Australia

"Your personal contribution to our training has been invaluable. Your infectious high spirits and genuine want for our success have shone through. I sincerely thank you for your efforts over the past two years."

Stephen Davies Group Manager, Construction Services Group, NSW

"Your course made me realise how irrelevant what I was learning through my university course actually was to my job. Due to this, I will be seeking to complete the remainder of the modules in this diploma through blueVisions."

Damien Bleeker Project Coordinator, Liverpool City Council, NSW

"Thank you for a wonderful course....This has been by far the best development course I've ever been a part of."

David Darcy LSPSPO - Defence Materiel Organisation

"Having sat in at various times in both courses, as well as being present for the final summary and feedback sessions I was really impressed with the positive feedback and outcomes. The blueVisions trainers did an awesome job and really motivated and inspired both groups. The level of the course was spot on for each group."

Brian Clarke Leadership Development Coordinator, Gasco