Office Administration Etiquette

Face to face duration: 1 day

Course Objective

This one (1) day course is designed to teach participants the concepts of business etiquette and how to apply business etiquette rules in a wide variety of typical business situations.

Learning Outcomes

Upon completion of this course, students will be able to:

  1. Understand what etiquette is and why it is important
  2. Make a great first impression
  3. Apply the fundamentals of email etiquette
  4. Apply etiquette skills to telephone interactions
  5. 5 minutes early is 10 minutes late (Apply strategies to be punctual)
  6. Apply intra-office etiquette
  7. Apply etiquette to customer service
  8. Becoming a company ambassador


Anyone who requires the concepts of business etiquette required for practical application in a professional work environment.


  • Understand the history of etiquette
  • Understand the importance of etiquette in the workplace
  • Learn about the creation and importance of first impressions
  • Understand and apply email etiquette strategies
  • Understand and apply telephone etiquette
  • Understand the importance of punctuality
  • Identify etiquettes associated with day-to-day interactions at the workplace
  • Implement conversational etiquette skills
  • Highlight key elements important to being a company ambassador
  • Identify personal behaviour standards for the workplace
  • Understand etiquette associated with office gossip
  • Ability to foster customer service skills


  • The history of etiquette
  • Etiquette in the professional environment
  • What makes a first impression?
  • Email etiquette
  • Telephone etiquette
  • Time management and the time matrix
  • Interacting with colleagues and other stakeholders
  • Spoken etiquette
  • Etiquette with stakeholders
  • Etiquette in meetings
  • Introductions and networking
  • Behaviour standards
  • Office gossip

Program Outline

Day One

  • Definition of etiquette
  • The history of etiquette
  • First impressions
  • Email etiquette
  • Telephone etiquette
  • Punctuality etiquette
  • Colleague etiquette
  • Spoken etiquette
  • Meeting etiquette
  • Business card etiquette
  • Personal conduct etiquette
  • Office gossip etiquette


  • Pair and group activities (physical and mental)
  • Self reflection activities
  • Videos
  • Experiential learning
  • Role plays
  • Self assessments


"The Student Manual is a logical, carefully thought through and well presented document. The face-to-face facilitators are helpful, patient, knowledgeable and passionate. Thank you for the time and effort that blueVisions have put into preparing and supporting this course."

David Thorpe iiNet Australia

"Your personal contribution to our training has been invaluable. Your infectious high spirits and genuine want for our success have shone through. I sincerely thank you for your efforts over the past two years."

Stephen Davies Group Manager, Construction Services Group, NSW

"Your course made me realise how irrelevant what I was learning through my university course actually was to my job. Due to this, I will be seeking to complete the remainder of the modules in this diploma through blueVisions."

Damien Bleeker Project Coordinator, Liverpool City Council, NSW

"Thank you for a wonderful course....This has been by far the best development course I've ever been a part of."

David Darcy LSPSPO - Defence Materiel Organisation

"Having sat in at various times in both courses, as well as being present for the final summary and feedback sessions I was really impressed with the positive feedback and outcomes. The blueVisions trainers did an awesome job and really motivated and inspired both groups. The level of the course was spot on for each group."

Brian Clarke Leadership Development Coordinator, Gasco