Handle Mail

Face to face duration: 1 day

Course Objectives

This one (1) day course aims to equip students with the skills and knowledge required to effectively receive and distribute incoming mail, and to collect and despatch outgoing mail.

Learning Outcomes

Upon completion of this course, students will be able to:

  1. Check and register incoming mail
  2. Dispatch mail effectively
  3. Identify urgent mail efficiently
  4. Record and report damage, suspicious and missing items
  5. Prepare, record and process outgoing mail
  6. Despatch outgoing mail to meet timelines
  7. Identify appropriate delivery options
  8. Despatch urgent items effectively
  9. Organise emergency pick-ups when necessary


  • Understand the processes involved with checking and recording incoming mail in accordance with company policies and procedures
  • Identify titles and locations of company personnel and departments
  • Identify and distribute urgent and confidential mail in accordance with organisational requirements
  • Record and/or report damaged, suspicious or missing items and take appropriate action
  • Collect, check and sort outgoing mail to ensure all items are correctly prepared for despatch
  • Record and process outgoing mail
  • Despatch mail to meet timelines
  • Identify delivery options and select best options
  • Prepare items for urgent delivery in accordance to policies and procedures
  • Organise lodgement or pick up of emergency deliveries and follow-up if necessary


  • Mailing processes in the workplace
  • Checking and recording mail in line with organisational policies and procedures
  • The importance of familiarising yourself with your colleages
  • Urgent and confidential mail
  • Damaged or suspicious items
  • Outgoing mail
  • Mail and timelines
  • Delivery options
  • Follow up procedures


  • Anyone who requires the skills and knowledge related to managing mail and mail procedures within a professional office environment.


  • Pair and group activities (physical and mental)
  • Videos
  • Experiential learning
  • Role play

Program Outline

Day One

  • Checking and recording incoming mail
  • How policies and procedures effect business mail
  • The importance of knowing your business and colleagues
  • Distributing urgent and confidential correspondence
  • Reporting damaged, suspicious or missing mail
  • Despatching correspondence
  • Managing mail and deadlines
  • Choosing the best method of delivery
  • Urgent and emergency deliveries


"The Student Manual is a logical, carefully thought through and well presented document. The face-to-face facilitators are helpful, patient, knowledgeable and passionate. Thank you for the time and effort that blueVisions have put into preparing and supporting this course."

David Thorpe iiNet Australia

"Your personal contribution to our training has been invaluable. Your infectious high spirits and genuine want for our success have shone through. I sincerely thank you for your efforts over the past two years."

Stephen Davies Group Manager, Construction Services Group, NSW

"Your course made me realise how irrelevant what I was learning through my university course actually was to my job. Due to this, I will be seeking to complete the remainder of the modules in this diploma through blueVisions."

Damien Bleeker Project Coordinator, Liverpool City Council, NSW

"Thank you for a wonderful course....This has been by far the best development course I've ever been a part of."

David Darcy LSPSPO - Defence Materiel Organisation

"Having sat in at various times in both courses, as well as being present for the final summary and feedback sessions I was really impressed with the positive feedback and outcomes. The blueVisions trainers did an awesome job and really motivated and inspired both groups. The level of the course was spot on for each group."

Brian Clarke Leadership Development Coordinator, Gasco