Managerial Communication

Face-to-face duration: 2 days

Course Objectives

This two (2) day course is designed to develop the writing, speaking, non verbal, interpersonal, and cross-cultural communication skills necessary for management professionals. Participants will develop and polish their existing communication strategies and methods through discussion, examples, and practice in order to develop the skills expected of effective leaders.

Learning Outcomes

Upon completion of this course, students will be able to;

  1. Describe the elements in the communication process and their effective application in the workplace
  2. Explain the importance of effective listening, nonverbal communication and questioning skills in the feedback process
  3. Describe feedback methods and how feedback, motivates, rewards and improves performance
  4. Discuss the features of good business writing and strategies to avoid common pitfalls
  5. Adopt a structured approach to writing emails, business letters, short reports and service level agreements

Audience

  • Any manager who wishes to acquire the skills and knowledge needed to communicate more effectively both verbally, non verbally and in written form.

Benefits

  • Identify the key characteristics of managers who communicate effectively
  • Identify the different methods of communicating
  • Understand the communication process and its practical application
  • Identify the steps involved in listening effectively
  • Analyse the importance of active listening
  • Use open and closed questions appropriately and for impact
  • Understand the barriers to effective communication and methods to eliminate them
  • Analyse the various forms of feedback and when they are appropriately used
  • Understand the importance of being assertive
  • Provide performance feedback effectively and in line with organisational requirements
  • Practice effective nonverbal communication
  • Understand the key guidelines for written communication
  • Identify the common pitfalls associated with writing business documents
  • Identify a variety of business documents and have an understanding of how to produce them effectively

Topics

  • Interpersonal communication
  • The communication process
  • Feedback skills
  • Open vs closed questions
  • Characteristics of non verbal communication
  • The guidelines of written communication
  • Elements of effective business writing
  • Common pitfalls in writing
  • Types of workplace documents

Program Outline

Day 1

  • What is interpersonal communication?
  • Using communication to our advantage
  • The importance of active listening
  • Effectively acquiring feedback
  • The purpose of feedback
  • Types of feedback

Day 2

  • Barriers to effective communication
  • Non verbal communication
  • Written communication
  • Effective business writing
  • Producing workplace documents

Delivery Format

  • Case studies and group exercises
  • Facilitator led discussions
  • Practical and experiential activities
  • Videos
  • Skills practice & role plays

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Testimonials

"The Student Manual is a logical, carefully thought through and well presented document. The face-to-face facilitators are helpful, patient, knowledgeable and passionate. Thank you for the time and effort that blueVisions have put into preparing and supporting this course."

David Thorpe iiNet Australia

"Your personal contribution to our training has been invaluable. Your infectious high spirits and genuine want for our success have shone through. I sincerely thank you for your efforts over the past two years."

Stephen Davies Group Manager, Construction Services Group, NSW

"Your course made me realise how irrelevant what I was learning through my university course actually was to my job. Due to this, I will be seeking to complete the remainder of the modules in this diploma through blueVisions."

Damien Bleeker Project Coordinator, Liverpool City Council, NSW

"Thank you for a wonderful course....This has been by far the best development course I’ve ever been a part of."

David Darcy LSPSPO - Defence Materiel Organisation

"Having sat in at various times in both courses, as well as being present for the final summary and feedback sessions I was really impressed with the positive feedback and outcomes. The blueVisions trainers did an awesome job and really motivated and inspired both groups. The level of the course was spot on for each group."

Brian Clarke Leadership Development Coordinator, Gasco