Manage Professional Relationships

Face to face duration: 2 days

Course Objectives

This two (2) days course covers the performance outcomes, skills and knowledge required to establish and develop relationships with business key stakeholders, and roles and responsibilities in today's business environment. This course will provide participants with the tools and techniques for developing strong communication skills, evaluate roles and responsibilities in the business and undertake any revisions necessary to improve and maintain successful working relationships.

Delivery Strategy

  • The course has been designed by our senior trainers who combine industry experience with academic excellence.
  • Our program design and delivery is based on adult learning principles and experiential learning.
  • The two (2) day face to face delivery course which will give participants the time to understand, practice and apply the concepts of customer service excellence.
  • Each participant receives a workbook containing relevant theories and activities to guide them to achieve the learning outcomes and understand the industry best practices identified.

Learning Outcomes

  1. Enhance specific practices for communication with key stakeholders , in accordance with codes of practice
  2. cultural protocols and agreed roles and responsibilities
  3. Establish and develop roles and responsibilities in the small business
  4. Review relationships with key stakeholders
  5. Monitor and maintain effective methods of networking and strategic thinking
  6. Gaining long - term success

Benefits

  • Establish specific practices for communication with key stakeholders
  • Increase confidence, competence and credibility when dealing with others
  • Identify and implement methods of networking in the work environmen
  • Identify and implement plans to deal with changes in circumstances and behaviours, as required
  • Identify and apply specific practices and behaviours, that contribute to successful working relationships with stakeholders

Topics

  • Relationship management
  • Identifying needs, wants and preferred interaction styles
  • Identifying stakeholders and their importance
  • Effective communication
  • The 3 C's - confidence, competence and credibility
  • Identify and practice effective forms of networking
  • Obtaining feedback and monitoring progress
  • Strategic thinking and long - term relationship management

Program Outline

Day One

  • General discussion about participant' experience within the industry
  • Defining stakeholders and their importance
  • Identifying, evaluating and employing personal development opportunities
  • Identifying and practicing the 3 C's of relationship management
  • Confidence, pride and relationships
  • Enhance knowledge, skills and work relationships
  • Define and distinguish between 3 types of networking

Day Two

  • CRM - Client Relationship management
  • Identify needs, wants and preferred communication styles and methods
  • Monitoring preferences: appreciation and recognition
  • Stages of building trust and rapport with - internal stakeholders and external stakeholders
  • Obtaining constructive feedback and monitoring progress
  • Strategic thinking: Develop loyalty strategies and long - term relationships Identifying a win - win vision
  • Business associations and professional development activities

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Testimonials

"The Student Manual is a logical, carefully thought through and well presented document. The face-to-face facilitators are helpful, patient, knowledgeable and passionate. Thank you for the time and effort that blueVisions have put into preparing and supporting this course."

David Thorpe iiNet Australia

"Your personal contribution to our training has been invaluable. Your infectious high spirits and genuine want for our success have shone through. I sincerely thank you for your efforts over the past two years."

Stephen Davies Group Manager, Construction Services Group, NSW

"Your course made me realise how irrelevant what I was learning through my university course actually was to my job. Due to this, I will be seeking to complete the remainder of the modules in this diploma through blueVisions."

Damien Bleeker Project Coordinator, Liverpool City Council, NSW

"Thank you for a wonderful course....This has been by far the best development course I've ever been a part of."

David Darcy LSPSPO - Defence Materiel Organisation

"Having sat in at various times in both courses, as well as being present for the final summary and feedback sessions I was really impressed with the positive feedback and outcomes. The blueVisions trainers did an awesome job and really motivated and inspired both groups. The level of the course was spot on for each group."

Brian Clarke Leadership Development Coordinator, Gasco