Conflict Management

Face-to-face duration: 2 days

Course Objectives

This two (2) day course aims to provide learners with the knowledge and skills required to effectively manage conflict. Participants will be able to create an environment involving people from different disciplines working together effectively to solve a problem.
This course will enable managers to formulate conflicting points of view into a coherent outcome.

Learning Outcomes

  1. Identify personal values towards conflict management.
  2. Discover stages of conflict.
  3. Recognise how behaviours affect conflict.
  4. Identify and assess conflict management styles

Audience

  • Managers, supervisors, team leaders and anyone with responsibility for others in the workplace.

Benefits

  • Discover how conflict and diversity are essential to organisational innovation.
  • Empower positive group dynamics.
  • Build shared purpose and values across groups.
  • How to harness confrontation and foster support among team members.
  • Encourage ideas to be tested, refined and edited by others.
  • Authorities and functional boundaries.
  • Cross-functional, problem-solving routines.
  • Encourage accepting and managing losses.
  • Push the boundaries of own tolerance for conflict.

Topics

  1. Define, identify and discover types of conflict.
  2. Discuss various conflict management sources.
  3. Effect of conflict on organisational performance.
  4. Effective strategies to instil conflict resolution.
  5. Power, personalities and authority.
  6. Design effective interventions.
  7. Expand your informal authority.
  8. Manage authority figures.

Program Outline

Day One

Introduction to conflict management

  • Types of conflict.
  • Advantages and disadvantages of conflict.
  • Levels of conflict.
  • Activities throughout the module.

Dealing with conflict

  • Conflict episodes.
  • Analysing conflict and choosing a suitable solution.
  • Practical tips for conflict management.
  • Activities throughout the module.

Day Two

Power and conflict

  • Choose your attitude.
  • Valuing differences and conflict management.
  • Activities throughout the module.

Organisational politics and conflict

  • Managing politics in the workplace.
  • Expand your political power.
  • Conflict resolution for self and others.
  • Activities throughout the module.

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Testimonials

"The Student Manual is a logical, carefully thought through and well presented document. The face-to-face facilitators are helpful, patient, knowledgeable and passionate. Thank you for the time and effort that blueVisions have put into preparing and supporting this course."

David Thorpe iiNet Australia

"Your personal contribution to our training has been invaluable. Your infectious high spirits and genuine want for our success have shone through. I sincerely thank you for your efforts over the past two years."

Stephen Davies Group Manager, Construction Services Group, NSW

"Your course made me realise how irrelevant what I was learning through my university course actually was to my job. Due to this, I will be seeking to complete the remainder of the modules in this diploma through blueVisions."

Damien Bleeker Project Coordinator, Liverpool City Council, NSW

"Thank you for a wonderful course....This has been by far the best development course I've ever been a part of."

David Darcy LSPSPO - Defence Materiel Organisation

"Having sat in at various times in both courses, as well as being present for the final summary and feedback sessions I was really impressed with the positive feedback and outcomes. The blueVisions trainers did an awesome job and really motivated and inspired both groups. The level of the course was spot on for each group."

Brian Clarke Leadership Development Coordinator, Gasco