Effective Stakeholder Engagement

Face to face: 1 day

Course Objective

This one (1) day course focuses on empowering participants with the tools, strategies and behavioural traits required to confidently and competently master stakeholder communications.

Learning Outcomes

  1. How to identify stakeholders.
  2. How to create a structured communications plan to keep stakeholders engaged and informed.
  3. Understand stakeholder needs and glean success criteria.
  4. Develop active listening skills to help ascertain any hidden agenda.
  5. Develop communications versatility to get a message across effectively to stakeholders with
    varied communications preferences.
  6. How to build a relationship founded on trust with stakeholders.
  7. Building rapport with adversarial stakeholders.
  8. Understand and communicate with different personality styles.

Audience

Managers at all levels, team leaders, supervisors and aspiring future managers

Benefits

  • Keep projects on track by reducing 'fire-fighting' time
  • Get the message across clearly and succinctly
  • Ensure the message is read and interpreted correctly by the audience
  • Greater confidence in communicating and working with stakeholders
  • Improve relationships with colleagues
  • Experience greater sense of fulfilment working with others

Delivery Strategy

The course will be delivered as a one (1) day interactive workshop led by our experienced trainers.

The workshop contains a student workbook, accompanying information, additional reading, written activities, reflective tasks and a series of PowerPoint slides.

Day 1

Stakeholder engagement

  • Definition of stakeholder
  • Management versus engagement
  • Importance of stakeholder engagement
  • Tapping into the source of motivation
  • Clarity of engagement outcomes

Planning stakeholder engagement

  • Four steps to engaging stakeholders
  • Identifying stakeholders
  • Analyse power versus interest
  • Analysing advocacy levels
  • Assemble your communications plan

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Testimonials

"The Student Manual is a logical, carefully thought through and well presented document. The face-to-face facilitators are helpful, patient, knowledgeable and passionate. Thank you for the time and effort that blueVisions have put into preparing and supporting this course."

David Thorpe iiNet Australia

"Your personal contribution to our training has been invaluable. Your infectious high spirits and genuine want for our success have shone through. I sincerely thank you for your efforts over the past two years."

Stephen Davies Group Manager, Construction Services Group, NSW

"Your course made me realise how irrelevant what I was learning through my university course actually was to my job. Due to this, I will be seeking to complete the remainder of the modules in this diploma through blueVisions."

Damien Bleeker Project Coordinator, Liverpool City Council, NSW

"Thank you for a wonderful course....This has been by far the best development course I've ever been a part of."

David Darcy LSPSPO - Defence Materiel Organisation

"Having sat in at various times in both courses, as well as being present for the final summary and feedback sessions I was really impressed with the positive feedback and outcomes. The blueVisions trainers did an awesome job and really motivated and inspired both groups. The level of the course was spot on for each group."

Brian Clarke Leadership Development Coordinator, Gasco