Welcoming Visitors

Face to face duration: 2 days

Course Objectives

This two (2) day course is designed to expose participants to the detailed elements of welcoming visitors in a professional manner and in line with organisational requirements and expectations. Participants will learn the skills and knowledge required to deal with a range of stakeholders, including those from differing cultural backgrounds. Additionally, this course will enforce the importance of visitor follow up and effective information collation.

Learning Outcomes

Upon completion of this course, students will be able to:

  1. Recognise the importance of a great greeting and a welcoming environment
  2. Understand their role in preparing for visitors
  3. Effectively manage cultural diversity
  4. Interact effectively with individuals regardless of their background, gender or ethnicity
  5. Apply conversational and listening strategies to workplace interactions
  6. Understand the importance of being positive
  7. Provide appropriate information to visitors to meet their needs
  8. Follow up with visitors
  9. Identify information gaps after receiving visitors

Benefits

  • Understand the importance of using effective and professional greetings with stakeholders
  • Understand cultural diversity
  • Manage cultural diversity effectively in a professional environment
  • Understand the fundamentals of active listening
  • Understand the importance of positivity when dealing with business stakeholders
  • Identify information visitors may require and methods by which to deliver the information to clients in order to meet their needs
  • Understand when to dispatch additional information to customers
  • Effectively identify gaps in available information and refer to relevant personnel for follow up

Topics

  • Creating a welcoming environment for visitors
  • Identify areas requiring preparation when expecting business visitors
  • Managing and preparing for cultural diversity in the workplace
  • Strategies to minimise cross-cultural misunderstanding
  • Conversational strategies for greeting visitors
  • The role of active listening in stakeholder communication
  • Positivity in stakeholder interactions
  • Meeting and exceeding visitor needs and expectations
  • Identify gaps in available information
  • Visitor follow up

Audience

  • Administrators or anyone wishing to enhance their skills for interacting with stakeholders in a professional and efficient manner

Format

  • Pair and group activities (physical and mental)
  • Self reflection activities
  • Videos
  • Experiential learning
  • Role plays of culturally competent and incompetent behaviour
  • Self assessments

Program Outline

Day One

  • The importance of a great greeting
  • Creating a welcoming environment
  • Preparing for visitors in a professional manner
  • Understanding cultural diversity
  • Managing cultural diversity
  • Cross cultural misunderstanding

Day Two

  • Conversational strategies
  • Managing conversations
  • Active listening
  • The importance of positivity when interacting with visitors
  • Providing information to visitors
  • Follow up after visits

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Testimonials

"The Student Manual is a logical, carefully thought through and well presented document. The face-to-face facilitators are helpful, patient, knowledgeable and passionate. Thank you for the time and effort that blueVisions have put into preparing and supporting this course."

David Thorpe iiNet Australia

"Your personal contribution to our training has been invaluable. Your infectious high spirits and genuine want for our success have shone through. I sincerely thank you for your efforts over the past two years."

Stephen Davies Group Manager, Construction Services Group, NSW

"Your course made me realise how irrelevant what I was learning through my university course actually was to my job. Due to this, I will be seeking to complete the remainder of the modules in this diploma through blueVisions."

Damien Bleeker Project Coordinator, Liverpool City Council, NSW

"Thank you for a wonderful course....This has been by far the best development course I've ever been a part of."

David Darcy LSPSPO - Defence Materiel Organisation

"Having sat in at various times in both courses, as well as being present for the final summary and feedback sessions I was really impressed with the positive feedback and outcomes. The blueVisions trainers did an awesome job and really motivated and inspired both groups. The level of the course was spot on for each group."

Brian Clarke Leadership Development Coordinator, Gasco