Implement Office Objectives and KPI's

Face to face duration: 3 days

Course Objectives

This three (3) day course is designed to increase awareness of the importance of setting and reaching office objectives, setting Key Performance Indicators (KPIs) and applying strategies to implement them.

Learning Outcomes

Upon completion of this course, students will be able to:

  1. Explain what office objectives and KPIs are
  2. Explain the importance of setting office objectives
  3. Set office objectives and KPIs
  4. Explain strategies to setting office objectives and KPIs
  5. Explain why and how office objectives and KPIs align with organisational vision, mission, and values
  6. Align office objectives and KPIs with organisational strategic plan
  7. Align office duties with established office objectives & KPIs
  8. Evaluate set office objectives and KPIs

Benefits

  • Understand the importance of office objectives and KPIs
  • The importance of setting office objectives
  • Understand the importance of setting office objectives and KPIs in line with organisational vision, mission, and values
  • Aligning office objectives and KPIs with organisational strategic plan
  • Aligning office duties with established office objectives & KPIs
  • How to evaluate set office objectives and KPIs

Topics

  • What are office objectives?
  • What are KPIs?
  • The role of office objectives and KPI’s in the workplace
  • Strategies for setting office objectives and KPIs
  • Setting office objectives and KPIs in line with organisational requirements
  • Strategic planning
  • Aligning office duties

Audience

  • Anyone who is required to set and reach office objectives and/or implement KPI’s in a professional workplace environment.

Format

  • Pair and group activities (physical and mental)
  • Self reflection activities
  • Videos
  • Experiential learning
  • Role plays of culturally competent and incompetent behaviour
  • Self assessment test
  • Implementation plan
  • Personal promise and commitment

Program Outline

Day One

  • Characteristics of office objectives
  • Characteristics of KPIs
  • Why are office objectives and KPIs important
  • Guidelines for setting office objectives
  • Guidelines for setting KPIs

Day Two

  • Organisational vision, mission, and values
  • Aligning office objectives with vision, mission,
  • and values
  • Aligning KPIs with vision, mission, and values
  • Aligning office objectives with organisational strategic plan
  • Aligning KPIs with organisational strategic plan

Day Three

  • Linking office duties with office objectives
  • Linking office duties with KPIs
  • Eliminate wasted efforts on non aligned duties
  • Evaluate office objectives
  • Evaluate KPIs

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Testimonials

"The Student Manual is a logical, carefully thought through and well presented document. The face-to-face facilitators are helpful, patient, knowledgeable and passionate. Thank you for the time and effort that blueVisions have put into preparing and supporting this course."

David Thorpe iiNet Australia

"Your personal contribution to our training has been invaluable. Your infectious high spirits and genuine want for our success have shone through. I sincerely thank you for your efforts over the past two years."

Stephen Davies Group Manager, Construction Services Group, NSW

"Your course made me realise how irrelevant what I was learning through my university course actually was to my job. Due to this, I will be seeking to complete the remainder of the modules in this diploma through blueVisions."

Damien Bleeker Project Coordinator, Liverpool City Council, NSW

"Thank you for a wonderful course....This has been by far the best development course I've ever been a part of."

David Darcy LSPSPO - Defence Materiel Organisation

"Having sat in at various times in both courses, as well as being present for the final summary and feedback sessions I was really impressed with the positive feedback and outcomes. The blueVisions trainers did an awesome job and really motivated and inspired both groups. The level of the course was spot on for each group."

Brian Clarke Leadership Development Coordinator, Gasco